Email and POP Account Settings
Setting up email accounts
Checking your mail
Web Based Email Options
Outgoing Mail Server?First you must access your Administrative Suite. If your domain has already been transferred, please go to yourdomain.com/menu. If it has not been transferred, you must access it by yourIPnumber.com/menu. To find your IP number please see the email we sent with your login information. That email will also contain the username and password needed to administer your server.
Once inside your Administrative Suite, click on the Mail Manager icon. From there you can setup, edit and delete email accounts. You can also setup mail forwarding and autoresponders.Creating an email account: Select "New Address" and then input the username and desired password for the account. After this you will be asked to edit the account. Here is where you can add autoresponders, setup mail forwarding etc. Repeat this process for every new email account you wish to setup.
The Mail Manager is fairly self-explanatory. However, if you are having a problem we couldn't answer here, please tell our support staff and they will help you as soon as possible.
From within your email program (i.e. Outlook, Netscape, Eudora) all you need to do is change your incoming mail server to yourdomain.com. Keep your outgoing mail server the way it is. This procedure will vary according to which email program you use, but these settings are most commonly found in your email's Preferences or Options.
I use AOL for internet access...how can I send email and have it look like it came from me@mydomain.com?
Since AOL will not let you do this, here are your options:
1) Check your email using Web Mail (yourdomain.com/up). This web-based email feature will enable you to check your email account and send email through our servers as well. For more details, please check out this page.
2) Obtain a local dial-up provider for Internet access. If you cannot find a local provider (or choose not to use one) we recommend a national dial-provider such as Earthlink (earthlink.com).
I setup my email but I'm not getting any messages when I check it...what's wrong?
First, make sure your domain has been fully transferred or the registration is completed. Your email accounts will not work on our servers at all if your domain hasn't been transferred or the initial registration hasn't been completed. The best way to check is to simply go to your browser and type in yourdomain.com.
Secondly, from within your Mail Manager, be sure to have checked the box next to the line "Forward email addressed to you@yourdomain.com to the you mailbox on the yourdomain.com server" [NOTE: If you are forwarding your email to another account (i.e. AOL, Hotmail) you do not need this box checked.]
If you are having a problem we couldn't answer here, please tell our support staff and they will help you as soon as possible.
If you are on the road or away from home and would like to check your email, you can do so by simply going to yourdomain.com/up and using Web Mail. This web-based email feature will enable you to check your email account and send email through our servers as well. For more details, please check out this page.
We do not offer outgoing SMTP mail servers. If you try to send mail from your server and recieve an error it is because we do not allow mail to be sent from our servers. This begs two questions:
Why not? Because spammers relay their bulk mail through smtp servers and send out millions of emails. Not only is spamming illegal in some states, but it is also a recipe for server crashes. By running closed servers it is less likely that our servers will get knocked down from spamming.
How can I send email from the accounts I have setup? Since you must have dial-up access in order to get online, you can utilize your internet provider's smtp servers for your outgoing mail. You may need to contact them or view their online docs to find out what the outgoing mail server needs to be set as. When setting up a new account with us all you need to do is change the incoming mail server to yourdomain.com. Leave the outgoing mail server alone and you should be fine.
Is there any way I can send email from my account using my own server? Yes, another alternative is to check your email using Web Mail. To do this, simply go to yourdomain.com/up. This web-based email feature will enable you to check your email account and send email through our servers as well. For more details, please check out this page.
If you are having a problem we couldn't answer here, please tell our support staff and they will help you as soon as possible.
