Billing Information

Firstly, have a billing question? Send us an email at billing@webfeat-inc.com 

Web Feat bills it's clients on a quarterly basis. These 3-month quarters are as follows:

January-March
April-June
July-September
October-December

Upon initial signup, your amount due is prorated for the current quarter. After that, your quarterly billing will be $59.85 as long as you continue with a single account. Each additional account is $14.95/mo. or $44.85/quarter.

There are two ways to pay for your account each quarter:

1) Automatic Billing: By default you will be setup for Automatic Payment. We will have your credit card information on file and will debit your card each quarter for the amount due. Should you ever need to update your credit card information on file with us, please fill out this form and submit it to us: https://host.wfdns2.com/webfeat-inc/payment.html

2) Check/Money Order: You also have the option to have us bill you via email for the amount due each quarter. Then, you can simply mail in your payment via check or money order. Please make all checks and money orders made payable to Web Feat, Inc. and send to:

Web Feat, Inc.
33 Appalachian Rise
Lexington, VA 24450

Please understand that if you decide to pay by check, we will not setup and activate your new account until your payment has been received.

Account Deactivations

There are only 3 reasons we deactivate accounts. 1) Non-payment, 2) Spamming violations, and 3) Non-compliance of our policies.

We must ask all of our clients to understand that just as they must take measures to protect their business, so must we. We provide hosting services for many individuals and businesses, therefore it is necessary for us to establish Terms Of Service that will protect both our company as well as those residing on our servers. If we were to alter our policies and guidelines for each situation that may arise in the course of a month, the reason to function as a business would cease to exist.

Here is our procedure for account disabling/deletion:

When you receive our quarterly email billing it will indicate the payment due date. If payment is not received by that date, we will temporarily disable your account. This means you will not be able to access your server by your web browser or FTP. At this point, we will wait a week to hear from you. If we do not hear from you or if we do not receive your payment we will delete your account from our servers.

If your account has been deactivated due to non-payment, please contact our billing department at billing@webfeat-inc.com.

If your account has been deactivated due to non-compliance of our policies and guidelines, email us at webmaster@webfeat-inc.com and we will review your account. We will more than likely re-activate your account if you will provide us with a Letter of Promise that you will not further compromise our policies and guidelines.

In EITHER case, we will not charge you a reactivation fee for first occurrences. After the first occurrence you will be charged a reactivation fee of $50.00. However, after the third occurrence, you will be asked to locate to a different hosting service.

If your account has been deactivated due to spamming violations you will not have the
opportunity to reactivate your account on our servers. This violation is strictly controlled by the backbone itself. When this type of deactivation occurs it is done by the backbone and not Web Feat, Inc. We have a strict non-spamming contract with our backbone providers and such deactivations are out of our control. This rule as well as the consequences are set forth before your account is even activated on our servers, and we can not beg the backbone for reconsideration.

Account Cancellations

When you need to cancel an account, please email cancellation@webfeat-inc.com and our billing representative will be in touch with you about reimbursement, if it is applicable to your situation.